ProductMan respects your right to privacy, and have put in place security measures for your personal data, along with ensuring that your personal data is managed in accordance with applicable data privacy regulations.
1. WHAT INFORMATION WE COLLECT
The personal data that we collect through this website is only collected once we have your consent to do so, or if it is needed to provide (and improve) our service to you.
Where personal data is collected on the website, we will give details on why your personal information is needed and how it will be used, unless it’s obvious.
1.a) Information you provide us with
When using the site, you may provide personal data that we collect. Examples of personal data include name, email address, mailing address, and phone number. You may provide us with Personal Data in various ways on our website, for example, when you use our project cost estimator or when you send us a message via our contact form.
1.b) Automatically collected information
When a user visits our website, we automatically collect information from the user’s device, using various technology such as cookies. Examples of automatically collected information includes: IP address, web browser, device type, and the web pages/websites visited before using the site. We may also use technology to collect information regarding a user’s interaction with email messages that we send out, such as open & click data.
1.c) Information from other sources
We may collect information, including personal data, from third parties and sources, such as our partners, advertisers, and integrated services. If we associate or combine information from other sources with Personal Data that we collect through this website, we will treat this information as Personal Data in accordance with this policy.
2. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for a variety of ways in providing our service, including the following:
We use information to operate and enhance all features of this website, to provide services and information requested by visitors of the website.
2.b) Improvements to the Website
We use information to understand and analyse the preferences and user behaviour of visitors to this website. This allows us to improve the functionality of the service we provide and develop new services and features. All data used for this purpose is processed in an anonymised form.
We may use contact information to contact users of the website for administrative purposes, and with updates relating to the products and services we offer. You have the ability to opt out of any promotional communication as per the section below, under ‘Your Rights’.
2.d) Cookies and Tracking Technology
We use automatically collected information and other information collected on this website through cookies and similar tracking technology. This helps us to:
Personalise our service, such as remembering a user’s information inputted on the website in previous visits, so that the user will not have to re-enter the information during subsequent visits.
Provide personalised advertisements, content, and information.
Monitor and analyse the effectiveness of the website, and third party marketing activities.
Monitor aggregate site usage metrics such as total number of visitors to the website or pages viewed.
Track your entries and submissions on the website.
This data is collected in a non-identifiable form and we do not use this information to attempt to identify users of the website.
3. HOW LONG WE HOLD YOUR DATA FOR
4. HOW WE PROTECT YOUR DATA
We take security very seriously and are committed to keeping your information safe. Whilst we endeavour to ensure the security of our systems and the information we hold, no service is guaranteed to be completely secure. If you have any concerns that your personal information has been put at risk, please get in touch.
5. WHEN YOUR INFORMATION IS SHARED WITH OTHERS
We will never sell your personal information. We may share it with others in the following ways:
5.a) When you make something public
Information that you choose to include in a publicly available area of the website, such as a comment on our blog posts, will be available to any user who has access to that content.
5.b) When we use other companies to provide a service
We work with third party services who help us provide our services, for example, third party advertising, data management, and reporting tools. These third parties may have access to or process personal data as part of providing these services to us. We limit the information provided to only what is reasonably necessary in order to perform these functions, and require them to handle your personal information as if we were handling it directly.
5.c) Non-personally identifiable information
We utilise aggregated, or otherwise non-personally identifiable information for a number of purposes, including measuring and analysing site usage, system administration, and improving our site. We may also disclose this non-personally identifiable information to third parties, including advertisers, vendors, and researchers.
5.d) Compliance with Law
We may disclose personal information if required to do so by law, or to otherwise cooperate with law enforcement or governmental agencies.
We reserve the right to disclose personal data in order to take precautions against liability, or protect ourselves or others from fraudulent or unlawful uses or activity.
6. YOUR RIGHTS
You have the right to:
The exceptions to these rights include: When access to personal data would reveal personal information about another individual, or if we are legally prevented from disclosing such information. In addition, we may retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.
8. HOW TO CONTACT PRODUCTMAN
An Online Care package saves you time administering one of your business’ most valuable asset. They are specifically designed to keep your website running smoothly and protected.
Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover for our Basic and Professional plans. You can take comfort in the fact that what you will request within that 1-3 hours of time (depending on your plan) will be addressed by our team with immediate attention.
Our Premium plan allow for the 10 hour time to rollover up to 1 year from their signup date, when it will reset.
Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy work best on the phone or on a video call. These consulting calls are reserved for our Professional and Premium care clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share training or planning/implementing the next move on their marketing strategy.
Sometimes it can seem like WordPress releases a new version or patch every second day. This is a good thing, as popular as WordPress is with business owners like you, it is equally popular for hackers to have a good go. That is why updating WordPress with each version is the single best way to ensure you are protected.
WooComerce and WPML (Shopping platforms and multilingual websites) are feature-rich applications that are added to your website to allow extra functions.
Because they are major add-ons, they integrate with your website in a deeper way, on various endpoints.
Therefore, they require extra attention when maintaining the platform, more testing and more risk when performing updates.
Due to these reasons, we require that Woo and WPML based websites will take the Professional or Premium plans.
When there are new updates to the above add-ons, we will schedule a specific time during low traffic hours, for us to review and update your website.
No, we don’t provide email support. The reason behind this is that we want to focus on one thing and do that one thing really well – Your website. We strongly recommend you use Google Apps for Work or Microsoft Office 365 to host your email.
Yes, you can.
If you’re not sure or if you want to see for yourself what we can do for you, you can start with a basic plan and upgrade at a later date.
Of course you can, after we build the site you are handed the keys and you are in control. Before you decide, a couple of questions to consider: do you service your car yourself? Do you have time? Wouldn’t you rather be focusing on your business?
Well, Yes and No. We will always be here to help out, though we can’t be on call. That wouldn’t be fair to the clients subscribed to our service. You will miss out on the little extras we provide to our subscribed clients, though these are always available to purchase if and when you need them.
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to email@example.com, and we will immediately stop the next payment.
A premium web development service helping businesses source or build the right technology to amplify their sales. Consult with ProductMan to validate innovative ideas for digital applications or digitise manual processes saving your business time and money.
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